The Microsoft Dynamics 365 Customer Engagement platform unifies Microsoft Dynamics 365 for:
Microsoft Dynamics 365 Customer Engagement increases your organization's productivity by simplifying business processes and managing customer interactions on a single platform. It streamlines the way your team members communicate with customers and enhances their ability to collaborate with each other. By combining industry best practices and our experience with Microsoft Dynamics 365 Customer Engagement, we help clients maximize the value of their Customer Relationship Management (CRM) investment.
Transform the customer support experience with a powerful artificial intelligence framework
Personalize every interaction with insights provided by AI based on each customer’s journey
Resolve issues using predictive analysis on data from connected devices
Customize the app with no-code visual editors and flexible tools to build web and mobile apps.
Integrate third-party systems and Dynamics 365 apps for a unified service environment
Track and manage customer support tickets generated via email, phone or web
Move tickets across configurable process flows to track their progress and gain valuable insight
Use an internal knowledge base to automate email responses to customer inquiries
Utilize Microsoft's customer service portal to allow customers to submit and manage support tickets
Create interactive dashboards to track trends, activities, and social media interaction.