Delivering ongoing field service to customers is an important part of any business that has equipment in the field and can be a source of customer satisfaction, loyalty, and revenue.

Dynamics 365 Business central

However, managing and tracking service is not always straightforward. Microsoft Dynamics 365 Business Central provides a robust set of capabilities to help.

Microsoft Dynamics 365 Business Central, formerly known as Microsoft Dynamics NAV (or Navision), is a cloud-based, comprehensive business management solution that allows customers to upgrade from their ERP system to one single, complete solution to manage finances, operations, sales, and customer service.

These tools are vital to support repair shop and field service operations. They can also be used effectively in complex service distribution systems, industrial service environments, and high-volume deployment of service technicians and spare parts.

We can help you choose the best solution for your specific business requirements. We have a team of qualified and experienced Microsoft Dynamics 365 Business Central developers with the capabilities to fulfill your business requirements and provide solutions for your businesses.

Our clients benefit from our expertise in:

• Software Selection (including 3rd party applications)
• Sales of the appropriate modules
• Implementation and post go-live support

Using Field Service in Microsoft Dynamics 365 Business Central, you can:

• Create service orders and schedule service calls
• Track replacement parts and related supplies
• Assign service technicians based on skill and availability
• Generate service estimates and invoices