System Integration

System Integration

More than just an award-winning Dynamics partner, Codentix is a technology and business partner dedicated to creating solutions and services customized to support your strategic business goals. Whether your initiative is a complete business system replacement or adding a single functional capability—our solutions, expertise and proven methodology will enable you to achieve faster and better results. While every project has different drivers and objectives, at Codentix they all start the same way: by listening to you, defining your strategic goals, identifying the proper tactics, and then getting into the technology that delivers the desired outcomes. Your growth is our goal. Our solutions and services, combined with deep industry experience and a results-based approach, are designed to fit the needs of your organization. We offer cloud-based solutions that reduce cost and complexity – positioning your business for long-term success.

Microsoft Power Virtual Agents

It’s all, and always, about the customer experience. Are you giving your customers long hold times? No answers to calls? No way to engage with you during off-hours? Then you may begin to experience less customer loyalty, poor reviews, and declining revenue. Which is why many B2C and B2B businesses are leaning into chatbot technologies like Microsoft Power Virtual Agents. With AI-powered chatbots built on Azure and Power Platform, you can create a better experience for your customers and visitors, optimize use of human resources in your customer service departments, and do so practically within a day.

Power BI

We are ready to build a custom Power BI solution for you. Power BI is a collection of business analytics tools from Microsoft that can connect to a multitude of data sources like Dynamics, Office, Outlook, Google Analytics, Marketo, and so much more, and deliver that data in personalized dashboards to anyone in your business. It’s part of Microsoft’s D.I.Y. collection of development tools in Power Platform, and what our team used to create our “out of the box” BI solution, Codentix Data Insights.

Microsoft Power Automate

Microsoft Power Automate (formerly called Microsoft Flow) empowers everyday people with the tools required to create automations that can do everything from processing invoices on your internal systems to collecting business critical data from third-party websites. The best part is that it is a no-code solution included with Microsoft Power Platform and that Codentix has a team dedicated to training and explaining Power Automate - helping you build automations yourself, building the automation for you, or a combination of both.

Power Apps

Contrary to a popular saying, sometimes there isn’t an app for that. Do you have specific business challenges that existing applications can’t seem to solve? Microsoft Power Apps provides you with a low-code solution to build and share custom apps. Codentix helps you get started building your own applications in more ways than one. We can do the heavy lifting for you, and build custom and/or more complex apps that integrate across your business solutions - Microsoft, third-party data sources, and more.

Microsoft Dynamics 365 Customer Insights

Microsoft Dynamics 365 Customer Insights will capture and consolidate every detail. Data from ERP and CRM systems, Office, Outlook, LinkedIn, and third-party platforms is all available in one platform for all your active customers.

Codentix will build and deploy Dynamics 365 Customer Insights to support your strategic goals and drive to the data that provides you information to:

  • Improve conversion rates on lead nurture programs
  • Increase overall lifetime value via targeted customer service
  • Optimize lead scoring, as well as upselling/upgrading opportunities