Support and Maintenance

Support and Maintenance

As a leading Dynamics partner with projects across the globe, we believe that our partnerships with our clients don’t just end after the go-live. This is why we have established a highly functional customer support team able to assist any of our clients regardless of where they are located. Having worked with many customers, we have considerable experience in industries such as manufacturing, retail, distribution, pharmaceutical, transport and logistics, construction and automotive retail.

Through our help desk, ticketing system and hotline support we offer online incident, service and problem management for Microsoft Dynamics solutions (both on-prem and cloud versions). We have set а clear tier pricing structure aligned with the support plans. Based on the severity of the issue, as well as the signed SLA, our online customer support can react, saving you the expenses related to onsite support.

Our Support Services Includes:

  • Efficient and effective customer support after go-live no matter where you are
  • 24/7 contact through our advanced ticketing system
  • Bespoke service level agreements (SLA) and service processes according to your company’s needs.
  • Different levels of support according to SLA requirements
  • Single contact point for comprehensive support
  • Notifications about ticket status at regular intervals
  • Budget optimization according to changes in your company’s operations
  • Rapid and secure service delivery: we will treat your data according to the latest security standards.

What Does Elevate 365 Managed Service Include?

Dynamics Phone Support

Quickly get answers to minimise downtime and resolve any issues with access to Microsoft Dynamics 365 / CRM phone support whenever you need assistance.

Technical Consultancy

Enhance your system by delegating tasks to our technicians. This can include building new processes, configuring features and applying other changes that will improve performance.

Solutions for Dynamics 365

Add capabilities to Dynamics by deploying any packed product in our Solutions Hub at no additional cost.

eLearning

Increase user knowledge with on-demand access to Dynamics 365 training modules featuring tutorials and guided practice sessions.

Dynamics 365 Training

Increase user knowledge by using managed service hours to schedule bespoke training sessions.

Engagement Calls

Schedule regular calls to review progress and discuss plans with your Technical Account Manager.