As a leading Dynamics partner with projects across the globe, we believe that our partnerships with our clients don’t just end after the go-live. This is why we have established a highly functional customer support team able to assist any of our clients regardless of where they are located. Having worked with many customers, we have considerable experience in industries such as manufacturing, retail, distribution, pharmaceutical, transport and logistics, construction and automotive retail.
Through our help desk, ticketing system and hotline support we offer online incident, service and problem management for Microsoft Dynamics solutions (both on-prem and cloud versions). We have set а clear tier pricing structure aligned with the support plans. Based on the severity of the issue, as well as the signed SLA, our online customer support can react, saving you the expenses related to onsite support.
Quickly get answers to minimise downtime and resolve any issues with access to Microsoft Dynamics 365 / CRM phone support whenever you need assistance.
Enhance your system by delegating tasks to our technicians. This can include building new processes, configuring features and applying other changes that will improve performance.
Add capabilities to Dynamics by deploying any packed product in our Solutions Hub at no additional cost.
Increase user knowledge with on-demand access to Dynamics 365 training modules featuring tutorials and guided practice sessions.
Increase user knowledge by using managed service hours to schedule bespoke training sessions.
Schedule regular calls to review progress and discuss plans with your Technical Account Manager.
